Refund policy

For health and safety reasons our products are non-refundable, however if for any reason you are unhappy with your purchase, please contact us within 7 days of receiving your package at help@scandalbeauty.com and we’ll be happy to assist you.

Scandal Beauty is not responsible for lost or stolen packages once the package is marked as delivered by the carrier. Please make sure that your shipping address is correctly entered at checkout and includes all relevant and/or required information. Once your package has been shipped,  you will receive a shipping confirmation email with a link to track your shipment. It is the customers responsibility to track the package. Scandal Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer.

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Once the package has been returned to us, please allow up to 5 business days for your refund to appear after we have processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

Defects: We have a very strict quality control process, however if we missed something please contact us at help@scandalbeauty.com within 72 hours of receiving your package. Please include your order number and a clear photo of the defective product so we can better assist you.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards are non refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your refund will appear on your bank account or credit card statement generally within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@scandalbeauty.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@scandalbeauty.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.